This Privacy Policy explains how LingoNest processes personal data in connection with its website, course inquiries, bookings, and small-group language courses.
You may have the right to request access to your personal data, correction of inaccurate information, deletion in appropriate cases, restriction of certain processing, or objection where permitted by law. If you have given consent for a specific processing activity, you may withdraw it for the future. Some requests may be limited where we must keep information for legal, accounting, or security reasons.
To make a privacy request, use the contact details in this policy and describe the information or action you are requesting. We will review the request and respond within a reasonable period, taking into account the complexity of the matter and any legal exceptions that apply.
Inquiry records, enrolment information, attendance details, and course administration data are retained for the period needed to manage the relationship, handle follow-up, and meet accounting or record-keeping obligations. Technical logs and similar operational data are kept for a shorter period unless they are needed for security, troubleshooting, or legal reasons. When data is no longer required, it is deleted or anonymised in a practical manner.
The updated version will apply from the date it is posted unless a different effective date is stated. If a change is material, we will take reasonable steps to draw attention to it through the website or other suitable communication channels.
We use personal data to respond to inquiries, assess course suitability, arrange group and timetable matching, confirm terms, manage enrolment, deliver scheduled lessons, support guided practice, review progress, process payments, maintain records, secure our systems, and meet legal or accounting obligations. We also use limited technical data to operate the website and improve its reliability.
We may share personal data with trusted service providers that help us operate the website, manage communications, process bookings, support payments, maintain systems, or provide related administrative services. These parties are expected to use the data only for the services they perform for us and to protect it appropriately.
We may disclose personal data where required to comply with law, court orders, lawful requests from public authorities, or to protect our rights, users, or operations. We may also share information when needed to prevent fraud, address security incidents, or support legal claims and compliance reviews.
Use the contact details below for questions about this policy or the handling of personal data.
We may collect contact details, inquiry content, course preferences, level screening information, booking and attendance records, payment-related information, and technical data such as device, browser, and usage information. Where you participate in small-group courses, we may also process information needed to match groups, timetables, and course progress.
We receive data when you submit an inquiry, complete a contact form, book a course, communicate with us, or take part in level screening, enrolment, lessons, or progress review. We also collect limited technical data automatically when you visit the website or interact with our online services.
Our cookies may include essential cookies for site operation, preference cookies to remember basic settings, and analytics or performance cookies to understand how the site is used. These cookies help maintain security, support navigation, and improve the reliability of the website and booking process.
You can usually block or delete cookies through your browser settings. Some cookies are necessary for the site to function properly, and limiting them may affect form submission, session handling, or other basic features. Where applicable, you may also manage cookie choices through the site’s cookie controls.
